Part-time Customer Service Agent

Job Description

• Part-time position as a customer service agent at Hyre's customer service department.
• We are looking for employees that can work during evenings, weekends and holidays. Being able to work during daytime hours is a big plus.
• Our agents assist customers, in the Nordics (Sweden, Denmark, Norway), who reach out to us via phone, chat, and email with inquiries or need for help. Additionally, our customer service monitors some of the warning systems Hyre uses to ensure our cars are functioning properly.
• The position corresponds to around 1-2 shifts per week, primarily during evenings, weekends and holidays. One shift is 8 hours. This position is highly flexible, as you only need a mobile phone and a computer to perform the work, and you can currently work from wherever you want.

Note: you need to be in possession of your own laptop.

Who are you?

• You live in Stockholm
• You have excellent communication skills in both Swedish and English, written and spoken
• Knowledge of Norwegian and/or Danish is a great advantage
• You keep a cool head and manage to maintain a friendly and professional tone in all situations
• You are structured, self-driven, and detail-oriented
• You enjoy interacting with people and love solving problems
• You have solid IT skills and are comfortable using MS Office and digital tools
• You can handle multiple tasks at once in an efficient and organized manner
• You’re flexible and available to work both days, evenings, and weekends – ideally several times a week
• You hold a Category B driver's license and preferably have basic car knowledge
• You may already have experience from customer service or other service roles – a big plus, but not a requirement
• You’re passionate about our vision of a future where no one needs to own a private car in the city

What can Hyre offer?

• Valuable experience from a fast-growing startup in the technology and mobility sector.
• Engaged and skilled colleagues who are passionate about innovation and technology.
• A work environment with supportive colleagues, a fast-paced atmosphere, and a steep learning curve.
• Be part of a journey to redefine how people move in and out of cities.
• Great prices on car rentals.

Important information and dates

• The recruitment process is in two stages: First a digital interview via Google Meet. Selected candidates are then invited to the second and final round, which is an in-person interview at the Stockholm office.

🗓️ Second round interviews will be conducted on 12/5 and 13/5

• The onboarding process is three days, in-person, at the Stockholm office.

🗓️ The onboarding will be conducted on 26/5, 27/5 + 28/5 from 09-15

Interested?

Contact Nordic 1’st Line Customer Service Manager, Jacob Chahid (Jacob@hyre.dk). When applying, attach your CV and references and write a few sentences about who you are, your availability and why you are interested in working at Hyre. Write your application in English.

About Hyre

Hyre is the largest car-sharing service in the Nordic region with over 2500 cars in Norway, Sweden and Denmark. The company was established in 2017 and is a joint venture between Möller Mobility Group and Hyre Management. Hyre's customer service has been awarded several times for its high-quality service.

Our Vision

Hyre wants to redefine how we think about individual mobility. We want to change people's perception of car ownership as the ultimate definition of freedom. We believe that a car when needed is the best solution for everyone living and working in the cities of the future – whether you drive the car yourself or it drives you.

We haven't succeeded until all friction in your journey is gone.